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Real-Time Information

QuickCOM

QuickCOM is an Intelligent Visual Enterprise Communication solution that provides real-time communication of business vitals to contact centers, help desks, command centers and more. Our solution collects, manages and communicates up-to-the-second information to empower fact-based decisions that improve performance, customer satisfaction and profitability.

QuickCOM features a scalable engine that adapts easily to any size organization and real-time messaging to multiple output options, such as LCD and LED displays, dashboards on desktop computers, mobile devices and more.

Applications:

  • Contact Centers
  • Help Desks
  • Command Centers

Key Benefits:

  • Improve performance and efficiency
  • Increase service levels
  • Reduce abandon rates

Product Features:

  • Notify key personnel regardless of location (office, airport, meetings, etc.)
  • Deliver role-based messaging to only those who need it
  • Receive real-time snapshots of current trends and conditions
  • Real-time messaging across all communication vehicles

FlexVIEW II

FlexVIEW is the latest in real-time, network-attached LED display technology. The FlexVIEW line of displays is a new breed of high performance, network-connected, full-matrix LED displays that deliver increased communication speed, higher bandwidth and improved connectivity. FlexVIEW displays provide real-time communication via integrated Ethernet connectivity, which allows users to connect directly to an existing network without costly installation or setup fees. In addition, FlexVIEW displays incorporate a secondary serial connection, providing users with unique dial-up backup capability.

Integrated with Texas Digital’s QuickCOM Enterprise real-time messaging and alert communication solution, FlexVIEW displays visually deliver real-time, critical system status information from ACD systems, help desk packages, ODBC databases and serial data sources to minimize response time and maximize team effort.

Applications:

  • Contact Centers
  • Help Desks
  • Command Centers

Key Benefits:

  • Respond faster to critical events
  • Improve productivity levels
  • Communicate business vitals in real time
  • Low cost of ownership

Product Features:

  • Patented 11-color ultra-bright LED technology
  • 160° viewing angle and anti-glare filter for optimum visibility
  • Integrated Ethernet (TCP/IP) connectivity using standard CAT 5 wiring and optional wireless capability
  • Optional serial connectivity with unique dial-up backup capability
  • Multiple mounting options for easy, flexible installation
  • Supports variable font sizes from 1.5” (3.8cm) to 6.0” (15cm)
  • Support audible tones such as .wav files
  • Provides multiple scrolling effects with rotating channels
  • Supports static and animated graphics


VitalCAST with QC Integration

Texas Digital’s VitalCAST is an enterprise-wide broadcast solution that, on a single screen (such as an LCD), simultaneously incorporates your vital real-time information captured via QuickCOM with other media and content in a multi-panel (split screen) format. In the panels you can broadcast content such as streaming news, corporate announcements and training courses. VitalCAST supports Flash, .mpeg, .jpeg, .wav, .avi and other media files, as well as cable/satellite TV, web pages, and RSS feeds to keep the entire company focused on crucial, up-to-the-second information.

Applications:

  • Contact Centers
  • Help Desks
  • Command Centers
  • Corporate Communications

Key Benefits:

  • Improve productivity by providing employees real-time business metrics and alerts
  • Quickly and easily communicate employee updates at an enterprise level
  • Eliminates the need for static signage and the cost and headache associated with updating

Product Features:

  •  Centrally controlled, server-based system supports displays in any location with network or internet connectivity
  • Supports multiple administrative users with tiered access rights and permissions
  • Easy to use interface allows updates to be made quickly and easily
  • Integrates with a wide range of real-time data sources including: ACDs, help desk systems, network monitoring tools, and virtually any accessible ODBC compliant database

CineVIEW

CineVIEW LED displays are an excellent tool for cinemas to display movie title, showtimes, ratings and other information in the box office, lobbies and auditoriums.  Stadiums, arenas and convention centers can also display information on-screen for Will Call, Open and Closed messaging for ticketing windows.

Our energy-efficient LED display with enhanced brightness and contrast is offered in both full-color and monochrome options to fit multiple applications and budgets. Messaging can be changed “on-the-fly” and updated to the sign in real time with Texas Digital’s CineMATE software solution by integrating with virtually any cinema point-of-sale (POS) ticketing system.

Each outdoor LED is constructed modularly to allow for complete customization and quick and easy repair.  The front-serviceable, modular design also makes it possible to quickly replace any module while keeping the rest of the sign operational.

Applications:

  • Box office signage
  • Lobby signage
  • Auditorium signage
  • Ticketing windows signage

Key Benefits:

  • Updates information in real-time and saves valuable time and labor costs
  • Ease of use with direct interface to ticketing system
  • Displays show schedule and screen locations
  • Improves image perception
  • Branding opportunities

Product Features:

  • Long life LED’s with 5+ years average lifespan
  • Serial and Ethernet TCP/IP connectivity
  • Energy-efficient LED
  • Choice of red, amber or alternating red/amber lines
  • 160° viewing angle
  • Scrolling text available