QuickCOM

Vitals Dashboard

Instant notification of critical situations.

It’s one of the surest ways to impact business performance—the QuickCOM Vitals Dashboard. With it, managers, supervisors, agents and others can receive and immediately act on real-time business vitals and issues. So you’re always on top of the situation and can effect immediate change whenever necessary.

Dashboard highlights include:

  • Scrolling messages that display directly on the desktop.
  • Configurable footprint capabilities that allow you to set up the dashboard display by role (manager, supervisor, agent), with different levels of capabilities and specific views (charts, graphs, gauges, etc.) for users or groups of users. The dashboard itself can be displayed in any size— such as a full-screen, partial -screen or even on the taskbar—depending on the user’s needs.
  • Hoteling capabilities that give you access to your dashboard on any PC you log into. This means your dashboard can “follow” you around, as it is not tied to a particular PC address. What’s more, multiple people can use the same PC without incurring additional costs. (For example, three call center shifts would require only one installation of the dashboard software.)