The network operations or command center is the central nervous system of any corporate infrastructure, managing mission-critical data that is vital to daily operations. It is crucial that this data be delivered at any given time, 24/7, to any number of people and departments whose performance hinges upon it. The catch—within an infrastructure built over time, data often resides in a multitude of divergent systems and software , making the management of it even more of a challenge.

Optimizing command center service is imperative, as business revolves around its very resources. You need real-time, event-driven information on the status and ever changing conditions of your network—delivered exactly where you need it, when you need it.

And that's where QuickCOM Enterprise comes in.

The Vitals Delivered

QuickCOM Enterprise is a complete solution that integrates with mainframe operating systems, network monitoring packages, automation packages and more to gather vital, mission-critical information. It then organizes that information and consolidates it into a single focal point . Information and alerts are then delivered in concise, color-coded messages in real-time and by event to large, easy-to-read FlexVIEW LED Displays (reader boards), projection systems, our Vitals Dashboard and other display devices.

So command center personnel can be notified of any current or expected issues or changing conditions (such as system downtime, outages and more) before or as events occur. This vital information empowers command center personnel with the ability to make swift, fact-based decisions that will improve performance and efficiencies and minimize downtimes.

In addition, QuickCOM Enterprise is a scalable solution. One that:

• Integrates with most mainframe operating systems as well as network monitoring, enterprise management and automation packages.
• Provides a real-time communications link between computer operations staff, help desk personnel and end users.

The net result—rapid response times, minimized downtimes and increased service levels.

Find out more about QuickCOM Enterprise, the QuickCOM Engine and its many Output Options.

ReSOURCE CENTER

QuickCom Enterprise allows you to:

• Identify critical system statistics
• Consolidate data monitoring
• Provide advanced network and event monitoring
• Communicate critical information in real time

Read Call Center Magazine's June 2005 article, An Agent's Best Point of View (pdf).